Empowering Businesses Through Practical Management & Strategic Insights
Book Kenneth Edmonds—Author, Educator, and Speaker—to unlock proven strategies that drive profitability and growth for small and midsized businesses.
About Ken
Ken Edmonds is a seasoned professional with over 40 years of experience in the technical and computer industries. As a former dealership owner, he offered strong problem-solving skills—particularly in technical and service management. Over the past two decades, Ken has refined his expertise with major organizations such as Sharp Electronics Corp and Konica Minolta Business Solutions, where he became known for his practical, results-driven approach to overcoming industry challenges.
An accomplished educator and advisor, Ken teaches programs for the Business Technology Association (BTA) and consults with clients on operational and service management best practices. He also shares his extensive knowledge through regular contributions to
BTA Magazine and Office Technology Magazine , where he appears frequently.
The Thoughtful Enntrepreneur
Grateful to have joined The Thoughtful Entrepreneur podcast for a great conversation about leadership and impact.
We covered some powerful topics, and I’d love for you to check out the episode.
Here’s the link: https://go.upmyinfluence.com/post/2230-designing-disaster-plan-organizational-recovery-kenneth-edmonds
Would love to hear your thoughts if you give it a listen.
Speaking Topics
How to Create a Winning Business Plan
Through real-world examples and data-driven strategies, Ken highlights why business planning is essential for growth, sustainability, and decision-making.
Learn how to future-proof your business, identify industry challenges, and create a step-by-step roadmap for success.
Three Pillars of Customer Service
The Importance of Exceptional Customer Service
Understanding Customer Needs
Listening to both satisfied and dissatisfied customers
Learning from real-world service mishaps
Building Robust Systems
Establishing consistent processes and procedures
Ensuring reliability in service delivery
Continuous Improvement & Exceeding Expectations
Embracing the under promise and over deliver philosophy
Adopting a Kaizen/Ichiban mindset for ongoing growth
Three Pillars of Customer Service
The Importance of Exceptional Customer Service
Understanding Customer Needs
Listening to both satisfied and dissatisfied customers
Learning from real-world service mishaps
Building Robust Systems
Establishing consistent processes and procedures
Ensuring reliability in service delivery
Continuous Improvement & Exceeding Expectations
Embracing the under promise and over deliver philosophy
Adopting a Kaizen/Ichiban mindset for ongoing growth
What Meeting Organizers Say
“Ken’s seminars are always timely and deliver information that can be put into practice right away. His depth of knowledge is impressive, and he’s always willing to tailor his presentations to the audience.”
—
Debra Dennis, Business Technology Association
“Ken’s insights are transformative. His practical approach to management training has reenergized our leadership team, leading to measurable improvements in operational efficiency.”
—
Jeff B., Operations Director
“His expertise in strategic planning and business continuity is unmatched. Ken’s presentations not only educate but also inspire actionable change that drives our organization forward.”
—
Michelle L., CEO
Booking & Contact
Ready to elevate your event or team?
Contact Ken Edmonds to schedule a speaking engagement, discuss training programs, or register for an upcoming webinar.
Schedule a Chat
Phone: (336) 653-3699
Email: [email protected]
Website: www.22ctymgmt.com
