Empower Your Business with Future-Forward Management Training
Unlock your service team's potential with 22nd Century Management Training– where visionary strategy meets hands-on training to equip service managers with the skills, leadership, and tools needed to tackle tomorrow’s challenges today.
Explore Our Cutting-Edge Management Training
Discover tailored solutions in service management training, leadership development, operational optimization, and strategic execution to empower service managers and drive your business toward a thriving future.
Future-Ready Training for Service Management Excellence
Empower your service managers with cutting-edge training, strategic leadership skills, and operational expertise to drive efficiency, innovation, and long-term success in an evolving industry.
Understanding Management: A Strategic Roadmap for Success
Gain the knowledge and tools to navigate the complexities of management with a tailored roadmap that defines clear goals, actionable strategies, and sustainable growth—empowering leaders to drive efficiency, innovation, and long-term success..
Training Service Managers to Optimize Efficiency
Equip your service managers with the skills and strategies to streamline operations, enhance team performance, and implement industry best practices—driving efficiency, reducing downtime, and maximizing service excellence.
Advanced Leadership Training Programs
We offer specialized training programs that empower service managers with the leadership skills needed to navigate complex challenges, drive team performance, and lead effectively in an ever-evolving industry.
Training for Exceptional Customer Satisfaction
Empower your service managers with the skills and strategies to leverage technology, streamline operations, and implement best practices—ensuring the highest levels of customer satisfaction and long-term loyalty.
Testimonials
Rick Hays,
Eakes Office Solutions,
Grand Island, Nebraska
Whether a new manager or seasoned leader of men, Ken Edmonds' approach to service management training for the copier industry will help you take an honest inventory of your management style and focus on how to improve it. The skills Ken teaches are easily accessible to all and have real, tangible effects on your department if you apply them. Setting S.M.A.R.T expectations, fire prevention, and working to better your team members — even if it means you might lose them — are just a few of the items that resonated with me and that I have worked to implement in my department. I would highly recommend the class to anyone looking to sharpen their people management skills, as well as understand particular metrics that help to identify where attention may be needed to maximize efficiency.
Jeff Thompson,
BES - Business Equipment Service,
Loveland, Colorado
I really enjoyed this course. Ken's extensive experience and deep knowledge gives him the ability to provide the material in terms of real-life scenarios and examples. He does a great job of engaging the students and getting them to think, as opposed to just regurgitating information. I was particularly interested in learning more about standard metrics being used by others to track performance and improvement, and certainly was not disappointed. In addition, the material that was not necessarily new to me was often presented in a new way, which serves as a great refresher course to remind one of the basics that are necessary to running any department or business. I highly recommend this course for both new service managers and seasoned ones. There is enough content here to benefit both
Doug Shaddox,
Copiers Northwest Inc.,
Seattle, Washington
I have been with our company for 17 years and within the past year I have become the service manager for western Washington. Previous managers did not have a class like this to help with industry knowledge. Call it school of hard knocks. When this class came out, the director and vice president asked if this would be a class I would be interested in. Of course I said yes, and am so glad I did. The Service Success Training really opened my eyes to many different ways of coaching, mentoring and managing individual technicians. Every technician learns at a different speed or ability; this is nothing I didn't know, but it definitely gave me more options for management strategies in the future. The knowledge I gained from this class has been very well noticed by my boss and will be very useful in my new career going forward. Thank you Ken for the time you spent with all of us and really explaining why these areas are so important to our future in our industry. Thank you!