Master the essentials of service management and supervision, understanding the difference between leadership and management. Learn how to effectively oversee operations, make strategic decisions, and ensure service excellence through structured processes.
Develop coaching and mentoring skills to guide your team’s growth. Learn how to provide actionable feedback, foster a culture of continuous improvement, and leverage social media to enhance professional development.
Boost productivity with proven time management techniques. Discover how to prioritize tasks, minimize interruptions, and create structured schedules to manage your team efficiently.
Break down the true cost of labor, including direct wages, benefits, and overhead costs. Learn how to calculate the burden rate and make informed staffing and pricing decisions
Design a compensation structure that attracts and retains top talent. Explore the role of performance-based incentives, benefits, and industry best practices for rewarding employees.
Build a high-performing team by mastering the hiring process. Learn to identify the best candidates, conduct effective interviews, and onboard employees for long-term success.
Week 7:
Training & The 100-Day Plan
Implement a structured training plan to accelerate employee development. Learn how to assess training needs, create tailored programs, and utilize a 100-day onboarding plan to set new hires up for success.
Environment and Job Satisfaction
Review the factors that enable employee retention, identify areas for improvement, and the necessary changes.
Explore practical techniques to inspire and energize your team. Learn how to tailor motivation strategies based on individual and team dynamics to drive higher performance.
Develop the skills to mentor and guide team members effectively. Learn how supervisors can foster growth, provide constructive feedback, and build leadership potential within their teams.
Learn how to set clear performance expectations and evaluate team effectiveness. Implement assessment tools and feedback mechanisms to measure and improve results.
Master the process of handling employee terminations professionally while maintaining team morale. Conduct productive team meetings that drive accountability and collaboration.
Discover proven strategies to optimize team performance. Analyze real-world case studies to learn how service managers solve common industry challenges.
Build strong customer relationships through proactive service and communication. Learn how to understand customer expectations and deliver exceptional service experiences.
Differentiate between unhappy and unreasonable customers. Develop strategies to resolve conflicts, retain clients, and uphold service quality under pressure.
Track and analyze key service performance indicators such as calls per day, parts cost, and accountable time. Learn how to use data-driven insights to optimize service efficiency.
Understand financial modeling for service operations. Learn how to balance cost control, revenue growth, and profitability while ensuring service excellence.
Develop a strategic business plan that aligns with your service department’s goals. Learn how to set actionable objectives, track progress, and adapt to market changes.
Forecast staffing needs and optimize service territories for operational efficiency. Learn how to plan for future growth while maintaining high service standards.
Gain a deep understanding of service department finances, from equipment costs to pricing strategies. Learn how to structure pricing to maximize profitability.
Learn revenue growth strategies while building influence within your organization. Develop political capital to advocate for resources, implement changes, and drive success.